Frequently Asked Questions

We prioritize making the Suremarket platform a safe place for buyers and sellers. Here are answers to some frequently asked questions that will help you understand and enjoy a secure networking and trading environment.

Follow these simple steps:

  1. Search for the item

Use the search form with filters to easily find what you need. We have several adverts, so you can choose exactly what you are looking for.

  1. Contact a seller

You may call or chat a seller via phone to set up a meeting face to face, discuss some details about the item or negotiate the price.

  1. Take your item or order a delivery

We check our sellers carefully, but it's always better to check twice. Meet with the seller in a public place and be sure to pay only after you get the item.

  1. Leave your feedback about the seller

Feel free to share your experience: write your feedback on the seller's page, other buyers will thank you one day.

To post your adverts on Suremarket, follow these steps below:

  1. Sign into your profile on Suremarket;
  2. Click on the button "Post Your Advert" or just click here;
  3. Complete all the information. Choose a proper category, upload the photos of your item, and write a shot clear title with a detailed description of what you're selling. After that, enter a fair price and double-check the information you've entered to make sure they are correct;
  4. If everything looks fine, click on the "Submit" button;

As soon as you're done with all these steps, your ad goes for a review. We check it to ensure that it's in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there's something wrong, we'll specify all the edits you should make.

If you abused or you see something suspicious on Suremarket, please let us know about it by following the steps below:

  1. Click on "Report abuse"
  2. Select the reason for your suspicion:
  3. Type in your comment with all the details that can help us understand the case better and click on the "Send" button.

Our Support Managers will consider your request shortly. If your report proves that we've faced a illegal case, we will block such a seller immediately.

Premium Membership are specifically designed tools for the sellers that help to make the items appear more to prospective buyers on the Suremarket Platform.

As a result, you will sell all your items much faster and get up to 100x more customers for all your adverts.

To learn more about the types of Premium Services we offer, go here.

No, we do not have a shop. Suremarket is an Online marketplace where buyer and seller meet — here you can sell your stuff, buy goods from real registered people, find a job or services you need. Any deal you make, you make with people. And we exist just to help you find each other.

No, we don’t. But you can always arrange with the seller a comfortable way of delivering your purchased items.

Don't worry! If you've faced such a situation, we recommend:

  1. Wait a bit while your ad is under review. It's quite possible that our moderators are checking your advert and it will appear in search results within a few hours.
  2. Check your inbox. You will receive a notification when your advert goes live. If there is something you should edit, we'll let you know about that as well.

Important! If you make some changes to your advert, it will go for review again. It won't be shown in search results while we're checking it.

To check the statuses of all your ads or make edits to them, sign in to your Suremarket account and click on "My Listing".

Here are a few tips to help you sell better on Suremarket:

1. Pay attention to details

Take Clear pictures of your goods, write a short & precise title for your items, detailed description and fill out all the personal data fields in your profile. These will help your customers learn more about you and your product.

2. Make your advert as risk-free as possible

Remember that people are afraid of sending prepayments, so we strongly recommend not to request them. Find a way to collaborate with delivery services that allow buyers to pay after they inspect the product and make sure it's what they want.

 

3. Stay in touch

Don't make potential buyers wait for your replies too long. Instead, be online or use the suremarket mobile App to always get SMS notifications on new messages.

 

4. Pay attention to your rating and reviews

Feel free to ask your customers to leave feedback about their experience with you — the more positive reviews you have, the higher your chances of attracting more buyers.

5. Use Premium Membership Services to get up to 600x more customers!

If you really need to sell something fast, Premium Services are your way out! Whatever your item is, you’ll get the most effective and unbelievable promotion for it! To learn more about the different types of Premium Services we offer, click here.

To check the statuses of all your ads or make edits to them, sign in to your Suremarket account and click on "My Listing".

Add a precise title for each advert;

Make sure you add a brief and clear description without any false information;

Every advert should contain unique images taken by you without any contact information or watermarks;

Make sure you choose an appropriate category. If you mention the wrong category, we may reject your ad;

The prices of your items must correspond to the actual prices of similar products;

Indicate correct contact details so that your potential customers can reach you easily. Try to respond to all the incoming calls or call back your customers once it's possible;

All posted products and services must be located in Nigeria;

All items and products must be legally permitted;

Publish all items for sale separately. There is a rule: “1 advert = 1 item”;

Create different adverts. If the ads are identical, we consider them duplicates and may reject them.

Users shall comply with all applicable laws, the Terms of Use, and all posted Platform rules and policies.

Here is a non-exhaustive list of goods and services promotion of which is prohibited on Suremarket in Nigeria:

  1. Narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist
  2. Weapons
  3. Restricted military/police items
  4. Human organs
  5. Illegal/pirated copies
  6. Stolen property
  7. Code grabbing and lock picking devices
  8. Electronic equipment prohibited by the law
  9. Sexually-oriented services
  10. Loans, money transactions, Bitcoin
  11. Multi-level marketing, pyramid, and matrix programs
  12. Network marketing and “Home Base Business” jobs
  13. Products (goods or services) prohibited to sell by the law, in particular:
    • Food, processed food, water, soft drinks, spirit drinks, medical devices, drugs, drug products, cosmetics, chemicals, agrochemicals, pesticides, veterinary drugs, or other goods if they have not been registered with the National Agency for Food & Drug Administration and Control (the “NAFDAC”) or other relevant authority of Nigeria;
    • Any goods, sale, distribution, or advertising of which is banned or restricted by the NAFDAC or any other relevant authority of Nigeria;
    • Any goods, sale, distribution or advertising of which is prohibited by applicable legislation of Nigeria;
    • Any goods that do not comply with standards and quality requirements imposed on such goods by applicable legislation of Nigeria;
    • Any goods that are represented on the label or described as a treatment, preventative, or cure for diseases, disorders, or abnormal physical states specified by applicable legislation of Nigeria.
  14. Trophies and wildlife specimens (including but not limited to ivory artifacts and pangolin parts) in relation to which trade is prohibited by applicable legislation.

If you have noticed any adverts promoting prohibited items, please report them.